Politique de remboursement

Thank you for shopping with us. To protect all customers’shopping rights, we have established a clear and transparent return and refund policy. This policy applies to all orders placed on our website. By placing an order, you agree to all terms outlined below.

1. Return & Exchange Timeframe

You may request a return or exchange within 7 calendar days after receiving your order. We cannot accept any return, exchange or refund requests for orders submitted after this 7-day window. Thank you for your understanding.

2. Eligibility Requirements for Returns & Exchanges

All items submitted for return or exchange must satisfy all the criteria below. We reserve the right to reject packages, refunds or exchanges if any requirement is not met:

1、Items must be brand new and unused, with no signs of wear, trial, stains, scratches, abrasion, deformation or other man-made damage.

2、Original tags, labels, packaging, accessories and free gifts must be complete, intact and unremoved.

3、Items are not final-sale, clearance or custom-made goods (see Section 4 for excluded product categories).

4、You must provide a valid order number, registered email and shipping address for order verification.

3. Shipping Cost Rules for Returns & Exchanges

Our unified after-sales shipping terms are as follows:

1、Returns/exchanges due to personal preference (dislike, ill fit, sizing issues, color mismatch expectations, etc.): The customer shall bear all round-trip shipping fees; free return shipping is not provided.

2、Returns/exchanges due to merchant errors (product defects, wrong items shipped, missing items, damaged goods upon arrival): We cover all shipping costs at no charge to you. We offer free exchanges or full refunds for qualifying cases.

4. Non-Returnable / Final Sale Items

The following products are final sale. Without confirmed manufacturing defects, returns, exchanges and refunds will not be accepted, in line with standard cross-border e-commerce after-sales practices:

1、Clearance, flash sale and promotional discounted items.

2、Custom engraved, personalized and bespoke products.

3、Intimate apparel, beauty & personal care products and wearable accessories (non-refundable once opened).

4、Items submitted outside the return window, items damaged by improper human handling, and products disassembled or modified by the customer.

5. Solutions for Damaged, Defective, Wrong or Missing Items

If your order arrives with manufacturing defects, transit damage, incorrect style/size/color or missing accessories, please contact our customer service within 48 hours of delivery. You must provide clear photos or videos of the damaged item and original outer packaging for verification. Once approved, you may choose one of the following solutions:

1、Free reshipment of a brand-new replacement item or missing accessories.

2、Free exchange for an identical brand-new product.

3、Full refund to your original payment method without returning the defective item (subject to customer service review).

6. Step-by-Step Return & Exchange Process

Please follow the procedure below to speed up your after-sales review:

1、Contact customer service and provide your order number, reason for return/exchange, and supporting photos/videos of the item.

2、After your request is approved, our team will send you our official return address and shipping guidelines.

3、Repack the item securely with all original packaging, tags and accessories included. Share your tracking number with customer service once shipped.

4、Our warehouse will inspect your returned package within 3 business days after receipt.

5、Once inspection passes, we will process your refund, exchange or store credit accordingly.

7. Refund Processing & Funds Timeline

1、All refunds will be issued back to your original payment account; alternative refund methods are not available.

2、We complete internal refund reviews within 1–3 business days. The actual time for funds to reflect in your account depends on your payment provider and bank processing times, typically 5–10 business days.

3、Store credit has no expiration date and can be used for any purchases in our store.

8. Additional Terms

Minor color differences, slight sizing deviations and subjective dissatisfaction with texture or feel do not qualify for complimentary returns, exchanges or compensation. We retain full final review authority over all after-sales orders. We reserve the right to suspend after-sales support and decline future orders for customers who submit abusive, excessive or fraudulent return requests, or repeatedly refuse delivered parcels.

Please feel free to contact our online customer service if you have any questions. We are happy to assist you.