Política de envío
Thank you for your trust and support. To deliver a clear and transparent shopping experience for all customers, we have established a unified shipping policy. By placing any order on our website, you acknowledge that you have read and agreed to all terms contained within this shipping policy.
1. Order Processing Time
All items are in stock. After successful payment, orders will be picked, packed and shipped within 1–3 business days. No shipments will be processed on weekends or official public holidays.
During flash sales, major promotions or unexpected inventory adjustments, shipping may be slightly delayed. Orders will be processed sequentially without separate notifications. If you require expedited shipping, please contact customer service to check availability.
2. Shipping Coverage & Delivery Methods
We ship to most countries and regions worldwide. We select optimal international shipping routes based on destination, package weight and dimensions, including dedicated international lines, air shipping and standard postal services to ensure stable transit.
A tracking number will be automatically generated once your order is dispatched. You may track real-time delivery progress in your order details page.
3. International Transit Times
International delivery times are estimates only and not guaranteed, subject to distance, customs clearance and local courier efficiency:
1、Mainstream North American & European regions: 7–15 business days
2、Southeast Asia & Oceania: 5–12 business days
3、Remote regions including South America, the Middle East and Africa: 15–30 business days
Delays caused by peak seasons, holidays or customs inspections are standard occurrences in international logistics.
4. Shipping Fee Rules
1、Free worldwide shipping will be available once your order meets the minimum spending threshold set during store promotions.
2、For orders that do not qualify for free shipping, shipping costs are automatically calculated by the system based on destination country and package weight.
3、Additional surcharges may apply for remote areas or oversize/overweight parcels. All fees displayed at checkout are final.
5. Customs Duties & Clearance Notice
Import duties, VAT and clearance fees imposed by the destination country are the sole responsibility of the recipient.
If a parcel is returned or discarded due to the recipient refusing to pay customs fees or rejecting delivery, we accept no liability and full refunds will not be granted. We declare product values reasonably in accordance with local customs regulations to minimize clearance risks.
6. Shipping Delays & Stalled Shipments
We are not liable for compensation for delays caused by unavoidable international logistics circumstances, including:
1、Customs inspection, detention or clearance hold-ups in the destination country
2、Local natural disasters, labor strikes, courier suspensions or flight delays
3、Peak season backlogs and holiday shipping congestion
4、Slow local delivery services or extended transit for remote addresses
A tracking status showing "in transit" with no recent updates does not indicate lost parcels. Please wait patiently or contact support for assistance.
7. Lost or Damaged Parcels
If tracking shows no updates for an extended period, a parcel is confirmed lost, or goods arrive damaged in transit, we offer free reshipment or full refunds after verification with the logistics provider.
We reserve the right to reject after-sales claims submitted fraudulently on the grounds of slow shipping or personal dissatisfaction.
8. Responsibility for Shipping Addresses
Customers are responsible for verifying accurate delivery addresses, postal codes and contact information. All losses resulting from incorrect/incomplete addresses, failed deliveries due to absence, rejected parcels or multiple unsuccessful delivery attempts shall be borne solely by the customer. We will not provide free reshipment or refunds in such cases.
9. Reminders
International shipping involves uncontrollable external factors. All stated delivery times are estimated and shall not constitute a breach of contract. We monitor all shipment statuses closely to ensure smooth delivery wherever possible.
Please reach out to our online customer service with any shipping concerns, and we will assist you promptly.